Terms & Conditions

By accessing our website, creating an account, submitting an enquiry or placing an order, you agree to these Terms & Conditions.

When you place an order, you confirm that:

• the information you provide is accurate and complete;
• you are authorised to place the order;
• you have checked your order details before submitting the order;
• any artwork, files, images, logos, text or other content supplied by you may legally be reproduced;
• you have obtained all necessary permissions to use content supplied to us; and
• you agree to pay all applicable charges associated with your order.

Your order, these Terms & Conditions and any specific quotation or written agreement applicable to your order form the basis of our agreement with you.

Where a specific written quotation or agreement conflicts with these Terms, the specific written agreement will apply to the extent of the inconsistency.

Sun’s Press Co is a New Zealand printing and production business operated by:

Pumphouse Print & Signs Limited
Trading as: Sun’s Press Co
NZBN: 9429051185114
Address: Suite 2, 44 Portage Road, New Lynn, Auckland, New Zealand 0600
Email: hello@sunspress.co
Phone: 09 555 8600
Website: sunspress.co

We sell products and services to both consumers and businesses in New Zealand and internationally.

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images,colours, prices and other information displayed on our website are accurate and current.

However, due to the nature of printing and manufacturing:

• colours displayed on your screen may differ from the finished product;
• product images may be illustrative;
• materials may have natural variations;
• minor differences may occur between production runs;
• printed colours may vary depending on the material, printing process and finishing method; and
• specifications may occasionally change where an equivalent or improved product or material is available.
  

Where a product has specific specifications or limitations, those details will be stated on the relevant product page, quotation or order documentation.

Many products available through Sun’s Press Co are customised, personalised or manufactured specifically to your requirements.

For customised products, you are responsible for ensuring that:

• names, spelling and wording are correct;
• dates and numbers are correct;
• dimensions and quantities are correct;
• addresses and contact details are correct;
• supplied artwork is correct;
• specifications are correct; and
• any instructions supplied to us are accurate.
  

Because customised products are made specifically for you, change-of-mind cancellations or returns will generally not be available once production has commenced.

This does not affect any rights you may have where a product is faulty, defective, does not match the agreed description or otherwise fails to meet applicable legal guarantees.

We accept artwork in commonly supported formats including:

• PDF
• Adobe Illustrator (AI)
• EPS
• JPG/JPEG
• PNG

Additional file formats may be accepted at our discretion.

You are responsible for supplying artwork that complies with our artwork requirements.

Our artwork preparation requirements are available through our website or may be provided to you during the ordering process.

Where artwork does not meet our production requirements, we may:

• contact you to request corrected artwork;
• request that you supply a new file;
• make corrections or adjustments for an additional fee; or
• decline to proceed until suitable artwork has been supplied.

We will not be responsible for production errors resulting from incorrect, incomplete or unsuitable artwork supplied by you, except where the error is caused by our failure to follow your approved specifications or where otherwise required by law.

You retain ownership of artwork, logos, photographs, designs, trademarks and other intellectual property that you supply to us.

By supplying content to Sun’s Press Co, you grant us permission to use, reproduce and process that content to the extent reasonably necessary to fulfil your order.

You confirm that you have all rights, permissions and licences necessary for us to reproduce the supplied material.

You must not supply content that:

• infringes another person's copyright, trademark or other intellectual property rights;
• is unlawful;
• is defamatory;
• is misleading or deceptive;
• contains unlawful or prohibited material; or
• otherwise exposes Sun’s Press Co to legal liability.

We may refuse to reproduce material where we reasonably believe that doing so could expose us to legal or regulatory risk.

You agree to indemnify Sun’s Press Co against claims, losses, costs or expenses arising from your breach of this section.

Where applicable, we may provide a digital proof before production.

You are responsible for carefully checking the proof before approving production, including:

• spelling;
• grammar;
• names;
• addresses;
• telephone numbers;
• dates;
• quantities;
• dimensions;
• colours;
• images;
• logos;
• layout; and
• all other content and specifications.

Once you approve a proof, you authorise us to proceed with production based on that approved proof.

We will not generally be responsible for errors contained in a proof that you have approved where thoseerrors were not caused by us.

If you request changes after approval, additional charges and production delays may apply.

Printing and finishing processes can result in reasonable variations between:

• your computer or device display;
• digital artwork;
• digital proofs;
• physical samples;
• previous orders; and
• the final printed product.

Variations may result from the paper or substrate, printing process, ink or toner, finishing process, lighting, screen calibration and other production factors.

Where an exact colour match is required, a specific colour-matching process or physical proof may be required and additional charges may apply.

A reasonable variation in colour, texture, finish or appearance does not necessarily constitute a defect.

Printing and manufacturing processes are subject to reasonable production tolerances.

Depending on the product, reasonable variations may occur in:

• final quantity;
• cutting and trimming;
• folding and creasing;
• registration;
• positioning;
• dimensions;
• colour;
• material thickness;
• finishing; and
• other manufacturing characteristics.

We will make reasonable efforts to ensure that products conform to the specifications stated on the website, quotation or approved proof.

Where a particular product has a specific production tolerance, that tolerance will apply if stated in the relevant product information or quotation.

For products without a stated tolerance, Sun’s Press Co will apply commercially reasonable manufacturing standards appropriate to the product and production process.

Unless otherwise stated, prices displayed on our website are in New Zealand dollars (NZD).

Prices will indicate whether GST is included where applicable.

New Zealand GST will be charged where required by law.

We reserve the right to correct genuine pricing, product-description or website errors.

If an order has been placed at an obviously incorrect price, we may contact you before proceeding and provide the option to proceed at the correct price or cancel the affected order.

Website orders must generally be paid in full at the time of purchase.

Available payment methods may include:

• Visa;
• Mastercard;
• American Express;
• credit and debit cards;
• Apple Pay;
• Google Pay;
• PayPal;
• Shopify Payments;
• Stripe;
• Windcave; and
• bank transfer.

Available payment methods may vary depending on the order, location or payment provider.

We may place an order on hold or cancel an order where:

• payment cannot be successfully processed;
• payment is reversed;
• fraudulent activity is suspected;
• materially incorrect information has been provided; or
• the transaction presents a reasonable security or payment risk.

Submitting an order through our website constitutes an offer to purchase the selected products or services.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been finally accepted or that production has commenced.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there is a genuine pricing or product-description error;
• supplied artwork cannot technically or legally be produced;
• payment cannot be processed;
• fraudulent activity is suspected; or
• circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Please contact us as soon as possible if you need to change an order.

We will try to accommodate changes where production has not commenced.

Changes may result in additional costs for materials, labour, production, artwork, shipping or other services.

Once production has commenced, changes may no longer be possible.

We cannot guarantee that an order can be changed after payment or production has commenced.

For standard products, cancellation may be possible if requested before dispatch.

For customised, personalised or made-to-order products, cancellation may not be possible once production has commenced.

Where a cancellation is accepted, any refund will be determined having regard to:

• the stage of production;
• materials already purchased or used;
• work already completed;
• third-party costs incurred;
• shipping or other costs incurred; and
• your rights under applicable law.

Nothing in this section limits any statutory rights that cannot legally be excluded.

Sun’s Press Co does not generally accept change-of-mind returns for customised, personalised or made-to-order products.

This includes products produced specifically to your artwork, specifications, measurements, quantities or requirements.

For standard, non-customised products, any voluntary change-of-mind return policy will be subject to the conditions displayed on the relevant product page or agreed with us before return.

Nothing in this section limits rights available under the Consumer Guarantees Act or other applicable legislation.

Where you purchase as a consumer in New Zealand, your rights under the Consumer Guarantees Act 1993(CGA) apply.

The CGA provides minimum guarantees concerning matters including acceptable quality, fitness for purpose, matching descriptions and delivery in acceptable condition and within the agreed or reasonable timeframe. 

Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified.

Where you purchase as a business, different rules may apply. Where legally permitted, the CGA may be excluded for a business-to-business transaction by written agreement where the statutory requirements for contracting out are satisfied.

If you believe that an order is defective, damaged, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• your order number;
• details of the issue;
• photographs where appropriate; and
• any other information reasonably requested by us to investigate the matter.

We may investigate the issue before determining the appropriate remedy.

Depending on the circumstances, the appropriate remedy may include:

• reprinting or replacing the affected products;
• refunding all or part of the affected order;
• correcting the issue;
• providing another appropriate remedy; or
• another remedy required by applicable law.

For partially defective orders, Sun’s Press Co may provide a replacement/reprint or refund for the affected quantity depending on the circumstances.

If your order arrives with visible damage, please photograph the external packaging and the damaged products as soon as reasonably possible.

Please contact Sun’s Press Co and provide the relevant photographs and order information.

Where appropriate, Sun’s Press Co will investigate the matter and manage any claim with the relevant courier or freight provider.

Customers should not dispose of damaged packaging or products until we have had a reasonable opportunity to investigate the matter, unless otherwise instructed.

If tracking indicates that an order has been delivered but you have not received it, please contact us.

We may investigate the matter with the courier or freight provider.

The outcome of a missing-delivery investigation will be considered on a case-by-case basis, taking into account:

• tracking information;
• delivery confirmation;
• the delivery address supplied;
• courier information;
• photographs or delivery evidence;
• whether delivery instructions were provided; and
• any other relevant circumstances.

Where required by applicable law, we will provide the appropriate remedy.

You are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided and the order needs to be redirected, returned or re-shipped, any additional costs may be charged to you where appropriate.

Each situation will be considered on a case-by-case basis.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by you.

We deliver throughout New Zealand using our nominated courier and freight providers.

Our standard production timeframe is generally: 1–5 business days

Our standard delivery timeframe is generally: 1–3 business days following completion of production

These timeframes are estimates unless a specific timeframe has been expressly agreed or guaranteed in writing.

Delivery may be affected by:

• courier delays;
• rural delivery;
• public holidays;
• severe weather;
• peak periods;
• production issues;
• incorrect delivery information;
• supply issues; and
• circumstances outside our reasonable control.

Where an express or rush service is offered, the applicable production timeframe and any additional charge will be communicated at the time of purchase.

Where Sun’s Press Co expressly confirms a guaranteed rush production timeframe, we will make reasonable efforts to meet that timeframe.

The guaranteed timeframe relates to the agreed production timeframe and does not necessarily guarantee the courier or freight delivery timeframe unless expressly stated.

A rush order may still be affected by circumstances outside our reasonable control.

Sun’s Press Co may accept orders for delivery worldwide, subject to product availability, destination restrictions and available shipping services.

International delivery timeframes are estimates and may be affected by customs, border authorities, carriers and other circumstances outside our control.

The customer is responsible for:

• customs duties;
• import taxes;
• GST or equivalent destination-country taxes;
• customs clearance charges;
• brokerage fees;
• handling charges; and
• other charges imposed by the destination country or its authorities.

Sun’s Press Co is not responsible for delays caused by customs or border authorities.

You are responsible for ensuring that the products you order may legally be imported into your destination country.

Where customer pickup is offered, the customer will be notified when the order is ready for collection.

Orders will generally be held for 7 days following notification that they are ready for collection.

If an order has not been collected within this period, we may contact the customer to arrange collection.

Additional arrangements may be required for orders that remain uncollected for an extended period.

We will take reasonable care in preparing and packaging orders for delivery.

Where delivery is arranged by Sun’s Press Co, we will use a suitable delivery provider.

Where applicable, risk associated with delivery will be handled in accordance with the Consumer Guarantees Act and other applicable law.

Nothing in these Terms is intended to remove or limit statutory rights relating to delivery, loss or damage.

From time to time, Sun’s Press Co may offer promotional pricing, discount codes or other special offers.

Unless otherwise stated:

• promotions are subject to their specific terms;
• discount codes may have expiry dates or usage restrictions;
• some products may be excluded;
• promotions may not apply retrospectively to previous orders; and
• multiple promotions or discount codes may only be combined where Sun’s Press Co permits this.

Whether multiple promotions can be combined will be determined on a case-by-case basis unless otherwise stated.

We reserve the right to correct genuine promotional or pricing errors.

Unless otherwise agreed in writing, Sun’s Press Co retains ownership of intellectual property created by us, including:

• original designs;
• templates;
• artwork created by us;
• production files;
• layouts;
• graphics;
• photographs; and
• other creative materials created by Sun’s Press Co.

Purchasing a printed product does not automatically transfer ownership of the underlying design or production files.

Where you supply your own artwork or intellectual property, ownership remains with you.

Unless you request otherwise, Sun’s Press Co may photograph or display completed work produced for you for:

• our portfolio;
• website;
• social media;
• advertising;
• marketing;
• promotional material; or
• other legitimate business purposes.

If you do not want your completed work photographed or displayed publicly, please notify us in writing.

We will respect reasonable requests for confidentiality.

You must not misuse our website or use it for unlawful purposes.

You must not:

• interfere with the operation or security of the website;
• attempt to gain unauthorised access;
• introduce malicious software;
• use the website for fraudulent purposes;
• submit knowingly false information;
• infringe another person's rights; or
• use the website in breach of applicable law.

We may restrict or suspend access to the website where reasonably necessary to protect our business, customers, systems or website.

We make reasonable efforts to ensure that information on our website is accurate and current.

However, the website may occasionally contain errors or omissions.

We reserve the right to:

• correct errors;
• update product information;
• change specifications;
• modify pricing;
• update availability; and
• discontinue products.

Where an error materially affects an order already placed, we will contact you where reasonably possible.

We do not guarantee that the website will always be available, uninterrupted or error-free.

If you believe there is an issue with an order or payment, we encourage you to contact Sun’s Press Co first so that we have an opportunity to investigate and resolve the matter.

Where a payment dispute or chargeback is initiated, Sun’s Press Co may provide relevant transaction, order, delivery and production information to the applicable payment provider in response to the dispute.

This section does not limit any rights you have under applicable law or the rules of the relevant payment provider.

We may investigate, delay, cancel or refuse an order where we reasonably suspect:

• fraudulent activity;
• payment fraud;
• identity misuse;
• unauthorised use of a payment method;
• materially false information;
• abuse of promotional offers; or
• other unlawful activity.

Where an order is cancelled for this reason after payment has been received, any refund will be handled having regard to the circumstances and applicable payment-provider requirements.

We may use third-party providers to assist with operating our website and fulfilling orders, including providers involved in:

• payment processing;
• website hosting;
• shipping and freight;
• analytics;
• marketing;
• communications;
• accounting; and
• other business functions.

Those providers may process information as reasonably necessary to provide their services.

Further information about the handling of personal information is contained in our Privacy Policy.

Your personal information is handled in accordance with our separate Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information and how you can exercise applicable privacy rights.

Privacy Policy: [Insert link to Privacy Policy]

Sun’s Press Co will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control.

These may include:

• natural disasters;
• fire;
• flood;
• severe weather;
• pandemics;
• war;
• industrial disputes;
• transport disruption;
• government restrictions;
• supply shortages;
• power or telecommunications failures;
• cyber incidents;
• courier or freight disruption; or
• significant disruption affecting our suppliers or service providers.

Where reasonably possible, we will notify affected customers of significant delays and take reasonable steps to minimise the impact.

Nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Subject to those rights, Sun’s Press Co will not be liable for indirect or consequential loss to the extent permitted by law.

We will not be responsible for losses arising from information, artwork, specifications or instructions supplied incorrectly by the customer, except where the loss results from our own breach of an applicable legal obligation.

Any limitation of liability in these Terms is subject to the requirements of the Consumer Guarantees Act, Fair Trading Act and other applicable legislation.

Where a customer purchases goods or services wholly or predominantly for business purposes, the parties may agree in writing to provisions that apply specifically to the business transaction.

Where legally permitted, Sun’s Press Co may agree with another business to contract out of specified provisions of the Consumer Guarantees Act or other legislation.

Any such contracting out will only apply where the legal requirements for doing so are satisfied.

Nothing in these Terms automatically excludes statutory rights merely because a customer identifies themselves as a business.

If you have a complaint or concern about an order, product or service, please contact us first:

Email: hello@sunspress.co
Phone: 09 555 8600

Please provide your order number and sufficient information for us to investigate the matter.

We will make reasonable efforts to investigate complaints and work with you towards an appropriate resolution.

Nothing in this section prevents a customer from exercising rights available under New Zealand law.

These Terms are governed by the laws of New Zealand.

Subject to any mandatory rights or protections applying to you, disputes concerning these Terms or an order will be subject to the applicable courts and tribunals of New Zealand.

We may update these Terms & Conditions from time to time.

The version published on our website will apply to orders placed after the updated Terms take effect.

Changes will not retrospectively remove or reduce rights that you have already acquired under applicable law.

If you have any questions about these Terms & Conditions, an order, product or service, please contact us.

Sun’s Press Co
Trading name of Pumphouse Print & Signs Limited
NZBN: 9429051185114

Address:Suite 2, 44 Portage Road New Lynn, AucklandNew Zealand 0600

Email: hello@sunspress.co
Phone: 09 555 8600
Website: sunspress.co

These Terms & Conditions are intended to provide the contractual framework for Sun’s Press Co's website and online sales. They should be read together with our Privacy Policy, any applicable product-specific terms, quotations and order confirmations.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under New Zealand law.