Privacy Policy

Sun’s Press Co is the trading name of:

Pumphouse Print & Signs Limited
NZBN: 9429051185114

Address:Suite 2, 44 Portage Road New Lynn, AucklandNew Zealand 0600

Email: hello@sunspress.co
Phone: 09 555 8600
Website: sunspress.co

For the purposes of this Privacy Policy and the New Zealand Privacy Act 2020, Pumphouse Print & Signs Limited is the organisation responsible for the personal information we collect and hold in connection with Sun’s Press Co.

"Personal information" means information about an identifiable individual.

Depending on how you interact with us, this may include information such as:

• your name;
• email address;
• telephone number;
• billing address;
• delivery address;
• company or business name;
• account information;
• order history;
• payment-related information;
• correspondence with us;
• artwork and files supplied to us;
• information contained in enquiries or customer service communications;
• IP address;
• browser and device information;
• website usage information;
• cookie and tracking information; and
• other information you voluntarily provide to us.

We do not intentionally collect personal information that is unnecessary for providing our products, services or operating our business.

We may collect personal information when you:

• visit or use our website;
• create an account;
• place an order;
• request a quotation;
• upload artwork;
• submit an enquiry;
• contact us by email or telephone;
• subscribe to marketing communications;
• participate in a promotion;
• make a payment;
• arrange delivery or collection;
• request customer support; or
• otherwise interact with Sun’s Press Co.

We may also automatically collect certain technical information when you use our website, including information about your device, browser, IP address and website activity.

The Privacy Act requires organisations to be open about why personal information is collected, what it will be used for and who may receive it. 

When you purchase products or services from Sun’s Press Co, we may collect information necessary to process and fulfil your order, including:

• your name;
• contact details;
• billing information;
• delivery address;
• order details;
• product specifications;
• artwork and files;
• payment information or payment transaction details; and
• communications relating to your order.

We use this information to process your order, produce your products, arrange payment and delivery, communicate with you and provide customer support.

If you upload artwork, photographs, logos, documents or other files to Sun’s Press Co, we may retain and process those files as necessary to:

• assess artwork suitability;
• prepare artwork for production;
• manufacture your order;
• communicate with you about your order;
• resolve production or quality issues;
• provide customer support; and
• maintain appropriate records of the transaction.

You remain responsible for ensuring that you have the necessary rights and permissions to provide the material to us.

We will not use customer-supplied artwork for unrelated purposes without an appropriate basis to do so.

We collect and use personal information for purposes including:

• processing and fulfilling orders;
• producing customised products;
• processing payments;
• arranging delivery;
• arranging customer collection;
• responding to enquiries;
• providing quotations;
• communicating with customers;
• providing customer support;
• managing returns, complaints and disputes;
• verifying transactions;
• preventing fraud and misuse;
• maintaining business and financial records;
• improving our products and services;
• operating and improving our website;
• administering promotions;
• sending marketing communications where permitted;
• meeting legal and regulatory obligations; and
• protecting our business, customers and systems.

Under the Privacy Act, personal information should generally only be collected where it is necessary for a lawful purpose connected with the organisation's functions or activities. 

Payments made through our website may be processed by third-party payment providers.

Sun’s Press Co may use payment services including:

• Shopify Payments;
• Stripe;
• Windcave;
• PayPal;
• Visa;
• Mastercard;
• American Express;
• Apple Pay;
• Google Pay; and
• bank transfer.

Where payment is processed by a third-party provider, that provider may collect and process payment information in accordance with its own privacy policy and terms.

Sun’s Press Co generally does not need to retain complete credit or debit card details to process an order.

Payment providers may provide us with transaction information necessary to confirm payment, process refunds, investigate disputes or manage chargebacks.

To deliver your order, we may provide relevant information to courier, freight and delivery providers.

This may include:

• name;
• delivery address;
• telephone number;
• email address where required;
• order or tracking information; and
• information reasonably necessary to complete delivery.

We only provide information reasonably necessary for the delivery service.

We may use third-party service providers to help us operate Sun’s Press Co.

These may include providers involved in:

• website hosting;
• website technology;
• payment processing;
• courier and freight services;
• accounting;
• customer communications;
• email delivery;
• marketing;
• analytics;
• cloud storage;
• IT support;
• fraud prevention; and
• other business services.

Where a third party processes information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected against unauthorised access, use or disclosure.

The Privacy Act places obligations on organisations to take reasonable safeguards to protect personal information. 

If you choose to receive marketing communications from Sun’s Press Co, we may use your contact details to send information about:

• products;
• new services;
• special offers;
• promotions;
• discounts;
• events;
• relevant news; and
• other Sun’s Press Co information.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the communication or by contacting us.

We will respect valid unsubscribe requests.

New Zealand's Unsolicited Electronic Messages Act 2007 places requirements on commercial electronic messages, including consent and unsubscribe mechanisms. 

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that allow a website to recognise your browser and remember certain information.

We may use cookies or similar technologies for purposes including:

• keeping the website functioning;
• remembering preferences;
• maintaining shopping cart information;
• improving website performance;
• understanding how visitors use our website;
• analysing website traffic;
• improving our services; and
• supporting marketing or advertising activities where applicable.

Cookies may collect information such as:

• IP address;
• browser type;
• device information;
• pages visited;
• approximate website activity;
• referral information; and
• other technical information.
  

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

We may use analytics or similar technologies to understand how customers use our website and improve our online services.

Depending on the technology implemented on the website, this may include information about:

• pages visited;
• time spent on pages;
• navigation behaviour;
• device type;
• browser;
• approximate location;
• referral source; and
• interactions with website features.

Where applicable, analytics providers may process information in accordance with their own privacy policies.

We will update this Privacy Policy if our use of analytics or tracking technologies materially changes.

Our website may contain links to third-party websites, social media platforms or other external services.

Once you leave our website, your interaction with those services is governed by the privacy policy of the relevant third party.

We are not responsible for the privacy practices, content or security of third-party websites.

In some circumstances, we may receive personal information about you from someone other than you.

For example, this could occur where:

• another person places an order on your behalf;
• a business provides employee or contact information;
• a payment provider provides transaction information;
• a courier provides delivery information;
• a service provider provides information necessary to perform a service; or
• information is provided to us for the purpose of investigating a transaction, fraud or dispute.

Where we collect personal information indirectly, we will comply with the applicable requirements of thePrivacy Act 2020.

Since May 2026, Information Privacy Principle 3A requires organisations in relevant circumstances to take reasonable steps to notify individuals when their personal information is collected indirectly. 

We will generally only disclose personal information where there is a lawful basis for doing so.

This may include disclosure:

• to fulfil your order;
• to arrange delivery;
• to process payments;
• to provide services you have requested;
• to our service providers;
• where you have authorised the disclosure;
• where disclosure is directly related to the purpose for which the information was collected;
• where required or authorised by law;
• to prevent or investigate fraud or unlawful activity;
• to protect the rights, property or safety of Sun’s Press Co, our customers or others; or
• where otherwise permitted under the Privacy Act.

The Privacy Act generally limits disclosure of personal information to other parties unless a permitted basis for disclosure exists. 

Some third-party service providers we use may store or process information outside New Zealand.

Where personal information is disclosed or made available overseas, we will take reasonable steps to ensure that the disclosure complies with the requirements of the Privacy Act 2020.

This may involve using service providers that are subject to privacy obligations in their own jurisdictions or obtaining appropriate contractual protections.

We take reasonable steps to protect personal information against:

• loss;
• unauthorised access;
• unauthorised use;
• unauthorised modification;
• unauthorised disclosure; and
• other misuse.

Security measures may include appropriate access controls, password protection, secure systems, restricted access and other technical or organisational safeguards appropriate to the information and circumstances.

No electronic storage or transmission system can be guaranteed to be completely secure.

The Privacy Act requires organisations to use reasonable safeguards to protect personal information. 

If Sun’s Press Co becomes aware of a privacy breach involving personal information, we will assess the breach and take appropriate steps to contain, investigate and remedy it.

Where a breach is a notifiable privacy breach under the Privacy Act, we will notify the Office of the PrivacyCommissioner and affected individuals as required by law.

A breach is generally notifiable where unauthorised access, disclosure, alteration, loss or destruction of personal information has occurred and it is reasonable to believe that serious harm has occurred or is likely to occur.

The Privacy Commissioner expects notification to occur as soon as practicable and generally within 72 hours once the organisation becomes aware that the breach is notifiable. 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required or permitted to retain it by law.

The period for which information is retained may depend on:

• the type of information;
• the nature of the transaction;
• accounting and tax requirements;
• legal obligations;
• dispute resolution;
• warranty or product-support requirements;
• fraud prevention; and
• legitimate business record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or destroy it, or otherwise ensure that it is no longer identifiable where appropriate.

The Privacy Act's Principle 9 limits retention of personal information to what is necessary for the lawful purposes for which it may be used. 

You may request access to personal information that Sun’s Press Co holds about you.

You can make an access request by contacting:

hello@sunspress.co

Please provide sufficient information to allow us to identify you and locate the relevant information.

We may need to verify your identity before providing access.

There are circumstances under the Privacy Act where access may be refused or limited.

The Privacy Act provides individuals with rights to access personal information held about them. 

If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it.

Please contact: hello@sunspress.co

If we do not agree that information should be corrected, we will comply with our obligations under the Privacy Act regarding requests for correction.

You may request that we delete personal information we hold about you.

We will consider your request in accordance with the Privacy Act and other applicable legal obligations.

We may need to retain certain information where it is:

• required by law;
• necessary for accounting or tax purposes;
• necessary to establish, exercise or defend legal claims;
• required to complete a transaction;
• necessary to prevent fraud; or
• otherwise lawfully required to be retained.

Deleting information may affect our ability to provide certain services or access historical order information.

If you have a concern about how Sun’s Press Co has handled your personal information, please contact us first.

Privacy contact:
Sun’s Press Co
Pumphouse Print & Signs Limited
Email: hello@sunspress.co
Phone: 09 555 8600

We will investigate privacy complaints and take reasonable steps to address legitimate concerns.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

You can find information about making a privacy complaint at:

url Office of the Privacy Commissioner — New Zealand https://www.privacy.org.nz/your-rights/how-to-complain/

Our website and services are primarily intended for adults and businesses.

We do not knowingly seek to collect unnecessary personal information from children.

Where we become aware that personal information has been collected from a child in circumstances where it was not reasonably necessary, we will consider appropriate steps to address the situation.

The Privacy Act requires particular care where personal information is collected from children and young people. 

Where you purchase from Sun’s Press Co on behalf of a business, we may collect and use business contact information necessary to manage the business relationship.

This may include:

• business name;
• contact person's name;
• business email;
• telephone number;
• delivery address;
• billing information;
• order history; and
• correspondence relating to the business relationship.

We will handle personal information belonging to individual business contacts in accordance with the Privacy Act.

Sun’s Press Co may, subject to our Terms & Conditions, photograph or display completed customer work for portfolio, website, social media or marketing purposes unless you ask us not to.

Where a completed product contains personal information, confidential information or material that you reasonably identify as confidential, we will take reasonable steps to respect those confidentiality requirements.

If you do not want your completed work used for promotional purposes, please contact us at: hello@sunspress.co

Third-party providers may have their own privacy policies governing how they process information.

These may include providers involved in:

• website hosting;
• payment processing;
• courier and freight delivery;
• analytics;
• marketing;
• cloud storage;
• accounting;
• fraud prevention; and
• customer communications.

We recommend reviewing the privacy policies of relevant third-party providers where appropriate.

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to our website;
• new services or technologies;
• changes to our information-handling practices; or
• changes to applicable laws and regulations.

The latest version will be published on this page.

The "Last updated" date at the beginning of this Privacy Policy indicates when the policy was most recently updated.

If you have any questions about this Privacy Policy or how Sun’s Press Co handles personal information, please contact us.

Sun’s Press Co
Trading name of Pumphouse Print & Signs Limited
NZBN: 9429051185114

Address: Suite 2, 44 Portage Road
New Lynn, Auckland
New Zealand 0600

Email: hello@sunspress.co
Phone: 09 555 8600
Website: sunspress.co

We will make reasonable efforts to respond to privacy enquiries and requests within the timeframes required by applicable law.

This Privacy Policy is governed by the laws of New Zealand.

Our handling of personal information is subject to the Privacy Act 2020 and applicable New Zealand privacy requirements.